![]() Look for 25¢ games of 4-card Keno on the Four Seasons side under the honeycomb. If you are on the Four Seasons side, you can find 30 multi-denominational machines under the honeycomb hanging from the ceiling. These games also feature denominations of 50¢/$1/$5. We have 14 machines with eight different kinds of Keno ®, which are l ocated between the Valet Lobby and High-Limit Room on the Dreamcatcher side. There are a total of 40 other video poker machines in this area that offer multi-denominations of 2¢/5¢, 5¢/25¢/50¢, 25¢/50¢/$1 and 50¢/$1/$5. Also, in the same area, there are four 2¢/5¢ 50-hand video poker machines. Four 1¢/2¢ 100-hand video poker machines can be found on the Dreamcatcher side of the Casino under the large video poker signage. These games offer two or three different amounts, allowing you to choose the denomination. ![]() Here is a breakdown of the multiple-choice offerings at Potawatomi Bingo Casino. You can sit at one game and play several different ways. If you like variety, multiple-choice machines are just for you. ![]()
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![]() I was pleasantly surprised when I saw the rate of about $60.00 per night. Therefor I wouldn't have to leave to find something to eat. I chose this hotel because I knew it had a restaurant in it. I have always been a fan and still wish them well.įirst let me start by saying that the room was clean or at least looked clean. I do hope this resort will recover as the pandemic closes and is able to reinvent itself to the class place it used to be. ![]() Staff tries hard, as always, to make you happy gamblers, but comps are gone, $10 tables are gone, dining choice is gone. It is just inconvenient to have to cross back and forth. The 2 casinos are linked now, so your money all goes into same pocket. This a sure losing proposition and is driving players across the river to ElDorado for 3 to 2 tables of hand shuffle games and shoe games. Blackjack has morphed into continuous shuffling machines all at 6 to 5 odds on BJ tables. The Casino is understaffed with not enough tables open. But, at least they have started some room service now. And the restaurants are closed or reduced hours. Still no in room coffee, no valet parking, which is a problem for a gimpy senior who does not like having to drag in and out of parking structure alone. First, the rooms show their age with stained carpet and furniture, and loose tiles in bath(room 1518). Last weekend's visit was quite a step down for the once regal hotel/casino. ![]() The Horseshoe has not come through the pandemic well. ![]() ![]() ![]() The bartender did NOT ask me for an ID since he knows people are carded at the entrance. ![]() We came back, my ID was SCANNED at the entrance then we proceeded to get drinks from the bar. She came and immediately had an attitude saying “absolutely not” to which I very kindly said “okay I understand”Īfterwards, my friends and I decided to go back to the hotel to get my ID since we were staying less than 10 mins away from the casino. ![]() I then kindly asked if maybe his manager would allow it & he said he doubted it but that he’d call her. I asked the person that cards at the entrance if a picture on my phone would be accepted ( as I had forgotten my ID at the hotel) to which he politely said no. Her Actions were disgusting to say the least. Especially if the guest isn’t being disruptive & disrespectful. Since she’s a MANAGER she should be expected to have superb customer service. to which she had me kicked out by security due to HER assumption that I didn’t have proper Identification. Terrible Customer Service by The MANAGER VONDA. ![]() ![]() ![]() One good customer service experience can change the entire perception a customer holds towards the organization. From that perspective, customer service should be included as part of an overall approach to systematic improvement. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".
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